Shipping Policy

Delivery & Collection

Standard Delivery anywhere in South Africa = R99

  1. You can have your order delivered to a physical address of your choice.

  2. Standard delivery to your address (5-7 working days) is FREE for all orders over R1000. For all other orders, standard delivery is charged at R99. Additional delivery charges may apply to outlying areas, as well as the delivery of selected goods. If applicable, this will be highlighted during the checkout process.

  3. We do not do same day or expedited deliveries.

  4. We partner with The Courier Guy for deliveries to your address. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by a courier, its directors, employees, sub-contractors, agents or representatives.

  5. Our courier will only deliver to a physical address, and not a P.O. Box number. Our courier requires that each and every delivery be signed for, as proof of delivery. Deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa.

    Our ability to deliver on time is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.

  6. Certain areas are classed as "high risk" for deliveries. If your address is deemed to be in one of these areas, The Courier Guy may contact you to make alternative delivery arrangements.

  7. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you during checkout and must be paid when you place an order.
  8. We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided.

  9. If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. If anyone other than you take delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf.

  10. We do not deliver to “security personnel” at gated or secure premises.

  11. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.

  12. It is your responsibility to ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered.